Policies

Cancellation & Booking Policy

Last updated September 24, 2026

1. Booking Your Cleaning

Getting started is easy. Book a free walkthrough and we'll walk through your space, then give you a clear price. Once you approve the quote and any required payment is received, your appointment is confirmed.

2. Scheduling

Appointments are scheduled at a time that works for you, by mutual agreement. We’ll confirm your date and arrival window before service. We are open Monday through Sunday, 7:00 AM to 5:00 PM.

3. Payment

Payment is due at the time of service, and we may require payment in advance. We’ll provide a detailed quote or invoice with the total price and accepted payment methods ahead of your appointment.

4. Rescheduling

Need to move your appointment? Just contact us and we’ll find a new time that works for you, subject to availability.

5. Cancellations

If you need to cancel, please provide at least 24 hours’ notice. You can cancel by phone or email using the contact details below.

6. Late Cancellations and Lock-Outs

Cancellations with less than 24 hours’ notice, or lock-outs (when we arrive and cannot access the property), may be subject to a fee. We’ll always discuss any fee with you in advance.

7. Access and Entry

Please provide access at the scheduled time — by being present, leaving a key or lockbox, or providing an entry code — and keep someone aged 18 or older reachable during the appointment.

8. Contact

To book, reschedule, or cancel, contact us at (445) 257-7886 or hello@thebrightsidecleaners.com.