Policies

Terms of Service

Last updated September 24, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) are a binding agreement between you and Brightside Cleaners LLC (“Brightside,” “we,” “our,” or “us”). By requesting a quote, booking, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our Services

We provide residential cleaning services, including recurring cleaning, deep cleaning, move-in/move-out, and short-term rental turnover cleaning, as described on our website. The specific scope of work for each engagement will be set out in your quote or a written confirmation. We reserve the right to refuse service where a property is unsafe, unsanitary beyond ordinary cleaning, or otherwise unsuitable for service.

3. Quotes and Pricing

Quotes are free. We walk through your space before providing a quote, so your price reflects the actual size, condition, and scope of the work. A final price may change if the condition or scope differs from what we saw at the walkthrough, or if additional services are requested. We will communicate any change before or during service where reasonably possible.

4. Scheduling, Cancellations, and Rescheduling

Appointments are scheduled by mutual agreement at a time that works for you. If you need to cancel or reschedule, please provide at least 24 hours’ notice. Late cancellations or lock-outs (when we arrive and cannot access the property) may be subject to a fee, which we will discuss with you in advance. Full details are in our Cancellation & Booking Policy.

5. Access and Entry

You agree to provide access to the property at the scheduled time — for example, by being present, leaving a key or lockbox, or providing an entry code. Someone aged 18 or older should be reachable during the appointment.

6. Customer Responsibilities

To help us work safely and efficiently, you agree to:

  • Secure valuables, cash, jewelry, and important documents before we arrive;
  • Point out fragile, antique, or high-value items so we can handle or avoid them appropriately;
  • Notify us of any allergies, sensitivities, or special conditions (see our Cleaning Products & Safety Policy);
  • Secure or restrain pets as needed so our team can work safely.

7. Payments

Unless otherwise agreed in writing, payment is due at the time of service, and we may require payment in advance. We accept the payment methods shown on your quote or invoice. Late payments may be subject to reasonable fees or suspension of recurring service.

8. Satisfaction Guarantee

If you are not satisfied with your cleaning, let us know within 24 hours and we will return to address the affected areas at no additional charge, subject to the terms of our Satisfaction Guarantee. The guarantee does not cover pre-existing damage, items we were not asked to clean, or conditions beyond normal cleaning.

9. Cleaning Products and Safety

We choose products with your safety in mind. Details about the products we use, Safety Data Sheets (SDS), allergies, and pet and child safety are in our Cleaning Products & Safety Policy, which is incorporated into these Terms by reference.

10. Insurance

Please contact us for details on our current insurance coverage. Coverage may vary by service and location, and the existence of insurance does not waive any limitations of liability set out in these Terms.

11. Limitation of Liability

We take care in our work, but cleaning involves some inherent risk. To the fullest extent permitted by law:

  • We are not liable for pre-existing damage, ordinary wear and tear, or damage caused by defective or improperly installed fixtures or items;
  • Our total liability for any claim arising out of a service is limited to the amount paid for that specific service;
  • We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data.

If you believe we caused damage, notify us in writing within 24 hours of the service so we can inspect and resolve the matter.

12. Disclaimer of Warranties

Services are provided on an “as available” and “as described” basis. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including any implied warranties of merchantability or fitness for a particular purpose.

13. Indemnification

You agree to indemnify and hold harmless Brightside Cleaners LLC, its owners, employees, and contractors from and against any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of our services, or your failure to disclose material information about the property.

14. Intellectual Property

All content on our website (including text, graphics, logos, and design) is owned by or licensed to us and is protected by intellectual-property laws. You may not copy, reproduce, or reuse it without our prior written permission.

Our website may contain links to third-party sites. We are not responsible for their content, products, or practices, and a link does not imply our endorsement.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in Philadelphia County, Pennsylvania, and you consent to the personal jurisdiction of those courts. Before filing any action, you agree to contact us first to attempt an informal resolution.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

19. Contact

Questions about these Terms? Contact us at hello@thebrightsidecleaners.com or (445) 257-7886.