Policies

Satisfaction Guarantee

Last updated September 24, 2026

1. Our Promise

We take pride in our work and want you to love your clean space. If you’re not satisfied, we’ll make it right.

2. How It Works

If something isn’t up to standard, let us know within 24 hours of your cleaning. We’ll return to address the affected areas at no additional charge.

3. What’s Covered

Areas and items included in your agreed cleaning scope that you feel weren’t cleaned to our standard.

4. What’s Not Covered

  • Pre-existing damage or ordinary wear and tear;
  • Items or areas we were not asked to clean;
  • Conditions beyond normal cleaning;
  • Areas we could not access during the appointment.

5. How to Request a Re-Clean

Contact us by phone or email within 24 hours, describe what needs attention, and we’ll schedule a time to make it right.

6. Contact

To request a re-clean, contact us at (445) 257-7886 or hello@thebrightsidecleaners.com.